(During a meeting)
VP: So can we show the value in having done this? What will it drive?
Director: The value of having an accurate CMDB (Configuration Management Database)? It's essential to the functions of many different systems.
VP: But what metrics will it affect?
Director: Well...none, directly, but...
VP: How can we show this wasn't a wasted effort?
Director: Well, it's ensured that we had an accurate CMDB.
VP: But what does that do?
Director: I don't...it...we have to have an accurate CMDB. You can't show a direct connection to any performance metrics, but the impact is there, and -
Metrics Guy: Maybe there is no value in it, and -
Me: Wait. Are you seriously suggesting that no one would be able to see the inherent value in having an accurate CMDB? That we have to prove that accuracy in the database of record for all of the devices in our network is important?
VP: Well, yes, because -
Metrics Guy: So it may not have been a valuable use of time.
Various: (Continued discussion about the lack of value in ensuring that our CMDB is accurate)