tag:blogger.com,1999:blog-8135490.post975227332880225573..comments2023-10-08T04:10:53.216-04:00Comments on Threshold: A DirecPath To Lousy ServiceJon Makihttp://www.blogger.com/profile/02794059462290021799noreply@blogger.comBlogger35125tag:blogger.com,1999:blog-8135490.post-24298422880254503872016-02-15T00:09:45.768-05:002016-02-15T00:09:45.768-05:00Worst provider and customer service skills on the ...Worst provider and customer service skills on the fucking planet.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8135490.post-41847167628083366672015-02-17T11:06:03.317-05:002015-02-17T11:06:03.317-05:00I don't know over what timespan all the commen...I don't know over what timespan all the comments were made, but since this post was made in 2007, I just want to say DirecPath still sucks in 2015. To quote one of your earlier commenters:<br /><br /><b>"When you hear the name DirecPath - don't walk... RUN in the opposite direction"</b><br /><br />Conroe, TXAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8135490.post-58356815361051238992014-02-20T23:33:48.514-05:002014-02-20T23:33:48.514-05:00You are very right, they are horrible. Ive heard a...You are very right, they are horrible. Ive heard a lot of bad things about this company DirecPath. Ive seen this review of the company here. He talks in pretty detail too. <a href="http://www.yelp.com/biz/direcpath-llc-atlanta-4?hrid=-dwMh5ljN8lMiV86jWF59Q" rel="nofollow">DirecPath</a> on Yelp.<br /><br />I also have direcpath. its not good. John Knoreply@blogger.comtag:blogger.com,1999:blog-8135490.post-44600435249580996342013-07-15T21:48:22.441-04:002013-07-15T21:48:22.441-04:00So glad I found this! I have to vent as well. They...So glad I found this! I have to vent as well. They are the worst company ever! I didn't realize that my apt complex has a deal with them and no one else. They didn't tell me that until I tried to get another provider. Im forced to pay for what can only be described as the worst internet connection ever. Heck I think dial up is faster. I recently did a speed test and got a .02mbps download speed. On a whim I tested the download speed of my 3g phone. You guessed it, my phone performed head and shoulders over DirecPath clocking in at 1.9mpbs! <br />Does anyone know if the company gives kickbacks to these rental properties for every person they scam, i mean get to buy the service?ChadSanbornhttps://www.blogger.com/profile/08870829185461278057noreply@blogger.comtag:blogger.com,1999:blog-8135490.post-47307178090392679062012-06-03T01:53:43.143-04:002012-06-03T01:53:43.143-04:00Direcpath is a company that is hopeless. Their CE...Direcpath is a company that is hopeless. Their CEO and the rest of the management team is completely lost. When the people at the top are lost, and don't care about anything you can pretty much assure that attitude trickles all the way down to you.<br /><br />When you hear the name DirecPath - don't walk... RUN in the opposite direction. <br /><br />The worst of the worst. Its just a matter of time before they go belly up.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8135490.post-38498659946452915772011-07-20T23:27:17.132-04:002011-07-20T23:27:17.132-04:00I had never heard of this sorry reseller of intern...I had never heard of this sorry reseller of internet and Direct Tv services until I moved 2 months ago this property and might I say highend Luxary apartment fancy way of saying we are going to charge you more and make the decisions for you. Since I have had DirecPath my service has been down more than up. And today they told me to come out and fix the problem they need a 55.oo deposit so let me get this straight my service doesn't work and it is their problem by they way it was the entire property and they want to charge me to fix this. Not only is the service shitty but this is 2011 and I live in a property that is over 1100.00 a month rent and DirecPath can't provide HD tv REALLY I can live in the hood and get HD tv... They are a real joke, I am going to sign my intent to move as soon as my lease is up document tomorrow please believe I will not sign another lease where they are the service or should I say non service provider because I have figured out they only provide a monthly bill and nothing else......Denisa Bosshttps://www.blogger.com/profile/16618112207969642678noreply@blogger.comtag:blogger.com,1999:blog-8135490.post-15941736128404299362011-03-23T13:33:53.979-04:002011-03-23T13:33:53.979-04:00Hey, I made a video of a typical call to DirecPath...Hey, I made a video of a typical call to DirecPath:<br />http://www.youtube.com/watch?v=qlEsuceSmX4&feature=youtube_gdata_playerRyiushttps://www.blogger.com/profile/12527815401018159143noreply@blogger.comtag:blogger.com,1999:blog-8135490.post-48225178445012412402010-12-31T02:16:52.351-05:002010-12-31T02:16:52.351-05:00I'm glad I'm not the only one! I live in ...I'm glad I'm not the only one! I live in an apartment complex managed by Aimco, who incidentally has an exclusive contract with Direcpath to service all of their developments nation wide. <br /><br />We lived here for about 10 years now, and suffered through the horrible cable service Mediaworks offered for our first two. On our third year, we were given permission to install our own satellite dish by the property manager, and enjoyed Dish Network and then Direct TV for a good eight years. Of course until about a month ago when the new property manager (the 12th "new" manager since we moved here!) started sending out letters threatening to evict anyone found having their own satellite dish installed. Interestingly enough, the manager's actions seem to go almost hand in hand with DirecPath's "Dish Removal Campaign" (http://www.direcpath.com/partner-with-us/our-advantage/dish-removal). So, in short we were forced to move our service over to DirecPath, else risk getting thrown out on the street. <br /><br />After switching over, we were cautiously optimistic and even decided to try out their cable modem internet service. So far its been only a month, and needless to say, we are less then happy! Not only does their internet service continually "blip" out at random periods throughout the day and night, their satellite signal just downright tends to go bonkers! We have three DVRs in our home, and whenever we change the station on one, the other two will fade into that station for a few minutes - without even changing the channel, and then fade back in. <br /><br />Needless to say, among the many other issues we have with this development and the way that its managed - this is indeed the icing on the cake. I do hope that Aimco realizes that due to its partnership with DirecPath and the downright barbarian strong-arm tactics they're using to force their tenants into using DirecPath's service, they risk loosing quite a few of their current renters. Myself included.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8135490.post-82223346111355371742010-10-01T17:09:13.930-04:002010-10-01T17:09:13.930-04:00Gosh! I am sorry you had that experience. I had ...Gosh! I am sorry you had that experience. I had Comcast for 7 years and had a few bad experiences but the problem I had is when there was an issue, they made me feel like they didnt care. I've had DIRECPATH for 4 years and I can count on my hands how many times there has been an issue. They have bent over backwards in the way a huge company like comcast wouldnt. The tech once waited for me for 45 min. Reps from corporate have personally called me to issue me credits (try to get someone from comcast corp to call you,.. lol, you would literally stop breathing before it happened! That was it, again, sorry you had those issues.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8135490.post-17857226765803135732010-07-23T21:41:48.698-04:002010-07-23T21:41:48.698-04:00I have cancelled my service and use rabbit ears......I have cancelled my service and use rabbit ears....Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8135490.post-39669020032054556722010-02-17T00:46:33.615-05:002010-02-17T00:46:33.615-05:00Well to make a long story short - same problem as ...Well to make a long story short - same problem as everyone else - when I call the NOC center - I get the Philippino Supervisor who can't do a dammed thing but apologize - they have tech's come in DAILY to this apt complex and yet they can't get one of them to take a 5 minute break to deliver me a new MODEM?.. Come on!@.. get real?..this is the 3rd Modem - and I actually think that the programming in their Sat link is all screwed up - someone needs to rewrite their programs sent to the Sat to downlink to clients - I am now changing to CLEAR - Wireless at 6Meg Downloads and 1Meg Uploads - and all WIRELESS? How can this be? I am switching - have had enough of being on hold for 40-50 minutes and told "were working on it but till 3-4 days down the line!:" I have had it!.. Enough is enough!..JChttp://www.igniteurworld.comnoreply@blogger.comtag:blogger.com,1999:blog-8135490.post-14336012867257122652009-10-23T01:16:33.515-04:002009-10-23T01:16:33.515-04:00You will never know how pleased I am to read that ...You will never know how pleased I am to read that I'm not the only one having the misfortune of dealing with DirecPath. It is unclear as to what crap they feed to management at the various apartment and condo sites but it is apparent that they all take hits from the same bong that leads them to signing contracts with this ridiculous company. For approximately, 3-4 months I have had problems with my service. And just like all of you that have responded to this post, I too am still without the service I'm being billed for monthly. Isn't there any sort of action that can be taken against this pitiful excuse of a company? Their remedy for my problem was to swap out my current DVR receiver with a standard one and move the DVR to the front of the apartment. WTF!!!! This piss poor service worked fine for a approx. a year and a half and it has been downhill ever since. After one thunderstorm, out of the many we experience in the South, the service stops working properly and no one can explain it or fix it. THEY ABSOLUTELY SUCK!!!!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8135490.post-54297707869011244872009-09-14T15:33:34.757-04:002009-09-14T15:33:34.757-04:00Cancel while you can. I've been getting billed...Cancel while you can. I've been getting billed for 4 months since canceling service. I've now received a collection notice for not paying their incorrect bills. All while telling me on the phone that it was being taken care of.<br /><br />DirecPath Sucks!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8135490.post-27955666427488928312009-08-31T20:55:35.114-04:002009-08-31T20:55:35.114-04:00They are just the worst comapny I have dealt with ...They are just the worst comapny I have dealt with in my whole life so far. Their service hours are only form Monday to Friday 8 am to 5 pm. Great customer service hours. They always say taht I can sign a key release. <br /><br />A tech just came out today and fix my Internet. I had to wait 4 days for the appointment today. And my INternet stops working this evening again. I am currently on hold for a customer service rep for the second time. The first time I called I waited 20 minutes. Then the call was disconnected after the rep asked me for the phone number, full name and full address. I called back and I guess have to wait for another 20 minutes again. Do not use them if I were you. But I have no choice as I live in a property that only has them as Internet service provider. I don't know how such a company can stay in business for long! Thank you for listening. I had to vent this one out!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8135490.post-22054931170752505352009-08-25T11:22:49.956-04:002009-08-25T11:22:49.956-04:00I am very upset with my DirecPath service. When ev...I am very upset with my DirecPath service. When ever I loose access to the internet and I call DirecPath to tell them of the service outage I am informed that they have just looked and I do in fact have service. You can’t even help them because they are programmed to not listen. On another occasion of service outage I was informed that even if I have no service they don’t investigate until they get more than three complaints. <br /><br />My current problem is that I have not received a bill for the last two months. When I ask for help I am informed that it must be the post office because the billing process is automated and it couldn’t possibly be DirecPath. I complained to the Better Business Bureau and did get a call from DirecPath. Of course the lady talking to me, repeated the ‘it must be the post office because the billing process is automated and it couldn’t possibly be DirecPath’. She also refused to connect me with her supervisor, accounting or any manager. This month I did receive an electronic bill ( which I didn’t ask for ). I went on line to configure the system to send a paper bill and it did not work. Of course DirecPath says I requested the electronic bill and if I want a paper bill I’ll have to go online and change the settings. I told them that I tried to do this and the software failed and that this was the reason for the call. Of course, I got no help.<br /><br />I used Adelphia and Comcast and they had bad service. But they look good compared to DirecPath which has NO service.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8135490.post-83514960990882197402008-07-07T19:35:00.000-04:002008-07-07T19:35:00.000-04:00Yeah, I'll just pile on here with everyone else. ...Yeah, I'll just pile on here with everyone else. Back when it was MediaWorks, at least when we'd lose a channel or two, or three, we could call them and a tech would head over to the shack and fix whatever the problem was within 24 hours or so. Since it was taken over by DirecPath it's been a real pain in the butt. We don't have their over-priced "digital" package and are just using the normal, analog one, mostly because the digital package just doesn't have anything on it we'd watch. I say mostly because we did inquire about it hoping that might solve the problem with the dropping channels but we were told that they didn't have any available boxes for the digital cable and they'd let us know just as soon as they had some. Good thing I didn't hold my breath.<BR/>What I find most annoying about their customer service now is their script. Any problem, such as a missing channel, results in them checking some mystery list to see if there are any "issues" in our complex, then they try and say it's our fault, then they try to send a tech to my apartment. Now, I'm not a fool here, I can tell when the problem is theirs and ours. When every TV in my apartment displays an error message like, "channel x needs authorization key" well ya know that's something they they have to mess with in the shack.<BR/>I'm STILL pissed that we've lost G4Tech because they're too damn lazy to remap the channel back where it was. Yeah, I know Dish or Direct TV moved G4. But hey, the same magic that let them put it on channel 55 of the analog system still works now that G4 is somewhere else. They just have to go in there and fix it, which they won't.<BR/>The REALLY frustrating part is that we're stuck with them. While our apartment complex does allow mini-dishes, our apartment in particular is on the wrong side of the building meaning we can't get a line-of-sight to the Direct TV satellite. You know, I never thought I'd miss Time Warner or Comcast but right now I'd sure love to have THEIR service.Bear Americahttps://www.blogger.com/profile/05807232045165866571noreply@blogger.comtag:blogger.com,1999:blog-8135490.post-89926949320542341912008-07-06T16:59:00.000-04:002008-07-06T16:59:00.000-04:00Please save me from DirecPath. Six more months to ...Please save me from DirecPath. Six more months to go in my lease before I can get out of this racketeering. I even looked for an out on my lease agreement just because of DirecPath. It's robbery and unbearable.Unknownhttps://www.blogger.com/profile/05752753474595954552noreply@blogger.comtag:blogger.com,1999:blog-8135490.post-76036430579131028332008-07-05T03:46:00.000-04:002008-07-05T03:46:00.000-04:00We live in an apartment complex in Memphis. God it...We live in an apartment complex in Memphis. God it is unbearable. The TV fades in and out during sunlight peaks and storms- the internet is capped at 100mbps, and I cannot even download faster than it. They say they run off a comcast line provided to them, yet comcast isn't allowed near here. I'm thinking of walking 300 feet down the road, building a tent, and ordering cable. This is horrible. Can't we all just file a class-action law suit?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8135490.post-57679691422456210822008-06-20T14:50:00.000-04:002008-06-20T14:50:00.000-04:00I wish I had found this before I moved into my apa...I wish I had found this before I moved into my apartment. I have been dealing with direcpath for 2 years and it is awful. I am trying to cancel my service now and they can't even manage to do that right. They came in in the middle of my lease and changed our programing to directtv and now they are tryinng to charge me bc my lease is up. they are idiots. I already had to cancel my internet with them because I went without service for a week for an outage on the property. There were not storms or anything to cause it. This is bullshit... i wish I could put them out of business so no one else had to go through what I have with them...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8135490.post-56621729869240458722008-06-12T11:49:00.000-04:002008-06-12T11:49:00.000-04:00If you ever hear the words "DirecPath" run for you...If you ever hear the words "DirecPath" run for your life!!! Don't even think of moving to an apartment complex where they're the monopoly. I recently moved to Post Biltmore in Atlanta and DirecPath is the only option for Cable TV service. I have had nothing but hard times dealing with them. Now I'm having a billing issue with them where I need to speak with a supervisor but I've been told by two separate "customer service" reps (who by the way speak horrible English) that I'm not allowed to speak with a supervisor. I was told "it's against their policy their policy to forward a call to a supervisor." What?!!! I've never heard of this. This is further proof that this company is a complete JOKE of a business -- run from them as fast as you can!tbrunerhttps://www.blogger.com/profile/11665442194448963259noreply@blogger.comtag:blogger.com,1999:blog-8135490.post-73294258849215217172008-05-20T16:52:00.000-04:002008-05-20T16:52:00.000-04:00My service has been out since 05/02, the first ser...My service has been out since 05/02, the first service call they could set up is 05/30. Plus I just received a bill from them, now they expect me to pay for a service I haven't received by that time for a month!. This is the worst company I have ever seen......JenJamisonhttps://www.blogger.com/profile/12025645783152558204noreply@blogger.comtag:blogger.com,1999:blog-8135490.post-75452800771826839262008-05-10T22:52:00.000-04:002008-05-10T22:52:00.000-04:00OMG! I knew it couldn't be just me. I never wanted...OMG! I knew it couldn't be just me. I never wanted Direcpath from the beginning but of course I had no choice since they have a monopoly (which I coulda swore is illegal) over my apt complex. I pay too much for piss poor service! I knew this company was gonna be problems from the first day when I had to give a check to the service tech who installed the cable. I had never heard of handing over a check to a service tech to pay my bill but he insisted that payment is required "up-front." About 3 weeks later I got a bill in the mail for the amount that i had just paid to the service tech guy. I had to call customer service to ask them why they hadn't deposited my check to which they replied " oh, it must have been lost...maybe you chould cancel it and send us another check." HAHAHa I just laughed and told them how stupid they were and that the bank would charge me a $25 fee to cancel my check. To which the man responded "oh ya i didn't think about that." Well a few days later the check magically withdrew from my bank account so I assume they found it. I could go on for hours about the crappy service they give and the fact that I can't get the one channel i really want so I can watch the local baseball team that I have been a die hard fan of since i was 5 years old and now i can't watch them b/c i can only get this crappy direcpath b.s. who doesn't have FSN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ahhh... its really a shame b/c my apt complex is really nice and i love everything about it except direcpath.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8135490.post-83137269000821587102008-05-03T00:31:00.000-04:002008-05-03T00:31:00.000-04:00Yup! They're the worst. In Lexington, I could ge...Yup! They're the worst. In Lexington, I could get a solid, consistent 10Mbps from Insight for the same price as the barely 1Mbps (which they said was "ONE MEGUHBYTE HURF DURF" when I signed up) from Direcpath. I couldn't even freakin' play WoW. But alas, I didn't have a choice when moving into my new apartment. I was <I>very</I> close to moving just because of that until I decided to move to a DSL and Dish Network bundle. I still miss my 10Mbps, though. :(<BR/><BR/>Thankfully, though, our apartment community acknowledged DirecPath is utter crap and is cancelling our contract.<BR/><BR/>I really think there should be some kind of law against being locked into that level of service. It's criminal.Unknownhttps://www.blogger.com/profile/15518837294359512722noreply@blogger.comtag:blogger.com,1999:blog-8135490.post-76357141690487855972008-05-02T00:47:00.000-04:002008-05-02T00:47:00.000-04:00Hey you're lucky...at least you kind of got intern...Hey you're lucky...at least you kind of got internet. I signed up for their shitty TV service and was told that I needed to wait for internet service for a laundry list of bullshit reasons.....come a month later they call me and say "we're sorry but we will not be providing you with internet" and gave me NO REASON other than that....so I said "I want to end my service immediately and I want the $101.90 for my first months bill and set up fee credited BACK into my account!!!" Well that was almost a week ago and still no credit and when I call they say "we're running it past our managers." and "I cannot make the decision to credit you" But yes...because Directpath is the ONLY provider my complex allows...and I'm in for a 12 month lease I am putting in my 30 days and refusing to pay my contract termination fee...they can bring me to court.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8135490.post-31048050509574952262008-04-16T10:17:00.000-04:002008-04-16T10:17:00.000-04:00Oh my gosh, I'm so glad I found this post. I have ...Oh my gosh, I'm so glad I found this post. I have been SO frustrated with DirecPath but have no choice. We have our internet with them, and they go out ALL the time. And when we call to complain, they could provide no ETA. This became a problem when I had a home business where the majority of my communication with my clients was via the internet. Also, the weirdest thing happened - somehow our IP address was originating from Spain. This was annoying to us, as pages like the Google homepage defaulted to google.es and you couldn't change it. Sites with multiple languages always defaulted to Spanish. We called to complain after we tried to go to a site that wouldn't let us do what we needed because we "weren't in the United States". My husband, a computer programmer, spent hours on the phone with their crappy customer service trying to explain the situation which they were just clueless about. They treated him like he was a dumb user who knew nothing. Some time after this they switched it and now our IP address looks like it's coming from Canada. Sigh, oh well, at least it's English!<BR/><BR/>Our internet went out again last night, with no ETA (of course). the other weird thing - we have DirecPath basic cable - and last night we discovered several of the stations are in Spanish. That's a new one! Stations like Cartoon Network, TBS, etc. were dubbed in Spanish (no subtitles). So I don't know what's going on with that, but I will be calling yet again to complain.<BR/><BR/>Is there anything we can DO about DirecPath besides calling to complain?? It seems like they have no motivation to be better since most of their customers are in an apartment or condo and are locked in to using them.Anonymousnoreply@blogger.com